International consultant and best-selling author of three Customer service books, his latest book, The Customer Service Revolution (Greenleaf Books 2015), instantly hit #1 on Amazon. John works with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.
John isn't just talking about it, he lives it, as a very successful entrepreneur of two businesses. John Robert's Spa, a chain of upscale Cleveland locations, has been repeatedly named one of the top 20 salons in America; and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make our Customer service our single biggest competitive advantage and make price irrelevant.
By Dina Dwyer-Owens, Brand Ambassador, Neighborly
In this presentation, Dina Dwyer-Owens shows how to target and achieve anything you want to have, everything you want to be. By starting with a Dream List, and realigning the six areas of your life (mental, physical, family, spiritual, personal, career/financial), you can begin to control your destiny. Today truly is, the first day of the rest of your life. You can take charge of it!
"...I will assure you this, two and a half hours with Dina will charge your batteries for the next twelve months."
Bob Tuck - Mr. Appliance of Naples & Port Charlotte, Asheville and Lee County
Our Vision & Mission
To be a world class company admired for the excellence that customers, franchisees and associates experience with Neighborly.
To teach our principles and systems of personal and business success so that all people we touch live happier and more successful lives.
Treating others as we would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements we are willing, able and intend to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the Line"
Communicating honestly and with purpose.
Asking clarifying questions if we disagree or do not understand.
Never saying anything about anyone that we would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making our best effort to understand and appreciate the customers' needs in every situation.
Having fun in the process!