Neighborly Announces Executive Reorganization To Support Company’s Historic Growth

WACO, Texas (Aug. 3, 2015) – Neighborly, formerly Dwyer Group, one of the world’s largest franchising companies of trade service brands, has announced several executive changes to support the company’s historic growth, effective immediately.

“We have acquired six companies in ten months and grown our franchise network to be one of the largest franchisors in the world,” said Mike Bidwell, president and CEO of Neighborly. “Today, that growth is providing exciting opportunities for key members of our talented leadership team who have seen us through this expansion and who will continue to fill strategic roles moving forward.”

Mary Kennedy Thompson has been promoted to chief operating officer for Neighborly. Thompson served as president of Mr. Rooter Plumbing for nine years and added the dual role of executive vice president of Neighborly last year to provide leadership and support to all of the organization’s brand presidents.

Doyle James has been named president of Mr. Rooter Plumbing, succeeding Thompson. James has been a member of Neighborly since 1997 and served as president of Aire Serv Heating & Air Conditioning since 2004. He will continue to serve as president of ProTradeNet, part of Neighborly’s vendor relations department.

Steve Truett, has been named president of Aire Serv. Truett has held several executive positions at Neighborly, most recently as president of Dwyer Service Solutions handling national accounts across North America for all 11 service brands.

And Tom Pasisis, has been promoted to president of Dwyer Service Solutions. Pasisis served as vice president of strategic initiatives and business development for Mr. Rooter Plumbing.

“I am thrilled to congratulate each of these leaders. And I am even more excited for the next phase in the future of our company,” Bidwell said.

About Neighborly®:

Neighborly, based in Waco, Texas, is a holding company of 11 franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, The Grounds Guys®, Five Star Painting®, Molly Maid®, Mr. Appliance®, Mr. Electric®, Mr. Handyman®, Mr. Rooter® (Drain Doctor® in the UK and Portugal), ProTect Painters®, and Rainbow International®. Collectively, these independent franchise concepts offer customers worldwide a broad base of residential and commercial services. In addition, Neighborly® operates glass shops in New England under the Portland Glass® brand name. Neighborly is a portfolio company of The Riverside Company®, a global private equity firm. The firm’s international portfolio includes more than 75 companies. More information on Neighborly, or its franchise concepts, is available at

Neighborly is also on Twitter at @DwyerGroup.

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